Frequently asked questions
Belle Fever accepts orders from all the corners of the world online at www.bellefever.com.au, the reason we can keep our prices low is due to no costly shopfront overheads, keeping the savings in your pocket.
As we pack all orders in batches it can make it quite difficult and time-consuming to pull a particular order out. In some cases we may allow it for special circumstances, so please contact us beforehand at email@example.com
Monel Silver looks and even seems like sterling silver but has more of a white gold rhodium hue, the better difference is that it does not require any maintenance, does not corrode (will never go black) even with contact of human sweat (unlike the tarnishing in sterling silver), becomes more shiny as you wear it and is strong and not flexible, a similar grade to titanium. We guarantee that you will not be disappointed with Monel silver. It is NOT to be confused with Industrial Monel Metal. Belle Fever materials are 100% hypoallergenic, not causing any allergic reactions, skin irritations or discolouration. Completely allergy free.
The advantages of Monel Silver
- Unlike Sterling Silver, Monel Silver will never disappoint you!
- Monel Silver jewellery never needs to be removed when having a shower.
- Going to the beach, cleaning or whenever you are in contact with water or body oils and sweat
- It will continue to remain shiny and will not discolour or become dull.
- Monel Silver jewellery requires no cleaning and no maintenance.
- You can keep your Monel Silver jewellery when applying makeup or hairspray.
- Monel Silver will continue and improve its shine day by day as its used.
Please contact us at firstname.lastname@example.org stating your order number and issue. We will rectify the issue at hand immediately. If it is our error we will replace it at no cost.
The best way to find your size is, if you have an old bangle trace the inside on a piece of paper and measure from one end to the other to get the diameter. Or you could get a string and wrap it around your wrist, checking that it slips over your knuckles comfortably and then measure the string and put your measurements in cm in the notes. We also have a guide here. If a wrong size has been ordered, these can be resized for a resize fee of $15 in silver or $29 in the gold.
The Belle Fever's TLC Package offers you assurance of future protection for your valued purchase. You can arrange a Jewellery Care Package in either a 1 year or 3 year Package, over the complimentary 6 months cover (valid from date your piece has been sent). The Belle Fever's Care Package covers the following maintenance of your purchase:
- Inspection and Cleaning
- Replacing clasps
- Re enameling
- Chain and bracelet repair
- Earring repair
- Tightening stone settings
- Refinishing and polishing
- Resetting stones
- Repairs & Re-conditioning
Inscribing is included with most Belle Fever pieces at the time of purchase. For non-inscribed products or if you are looking to add a name at a later stage after the initial purchase, then an inscription fee will apply according to the piece/s you wish to inscribe and what you wish to inscribe, generally a re inscription fee is $15 for a silver piece and $29 for a gold piece. Please contact email@example.com to get further details.
NOTE: Please include a self-addressed 500g Platinum Express or Registered Post satchel.
Yes all parcels have a tracking number when postage is standard or express. When your order is completed and sent, you will receive an email confirmation and your tracking number that can be tracked on Australia Post's website www.austpost.com.au At times trackings experience a delay in updates, Australia Post has said to wait a few days until your package arrives in the local facility centre.
We are purely an online store and provide as many avenues to be contacted. You can contact us via email here firstname.lastname@example.org, via Facebook messages here Belle Fever or phone (02) 8211 0228 during business hours. We try to assist and keep our customers happy and pride on our customer service.
As with any piece of jewellery, light surface scratches can occur, all our pieces are handcrafted and hand polished. If you have a concern you can contact us at email@example.com and we will assist you. Please bear in mind that all stacked pendants (i.e Tower of love, mothers disc double pendant, etc...) are pieces on top of each other so when they rub light scratches can occur, to prevent scratching on these type of designs, a thin layer of film is placed between the pieces to minimise movement and rubbing. We are happy to clean and polish your jewellery for you so please contact us if you have any questions or concerns.
If your question or concern is not addressed here, please feel free to contact us at firstname.lastname@example.org and we will respond within 48 business hours.
Please read Belle Fever's Terms and Conditions for further information here including refund policy
MOST IMPORTANTLY: Please contact us if you have ANY issue at all, most of the time it is an easy fix and something that can be resolved. We want you to have a pleasant experience with us and will try our very best to assist with any issue you may have in a quick and fair manner :)