FAQs about orders deliveries and COVID-19
Can I still place an order?
You sure can! We are still shipping to Australia, New Zealand, United Kingdom and the United States from our distribution centres. Other countries might have some flight restrictions, so please check with the postal company first.
My order is taking longer than usual - what is going on?
Due to the huge volume of orders that Australia Post are receiving and the pandemic restrictions some deliveries are, unfortunately taking a bit longer. Belle Fever has reacted to meet demand and is ensuring that all orders are created and left as soon as possible from our workshop, however, postage is out of our control and to avoid disappointment, please allow extra time when placing orders.
My tracking number hasn’t had any updates?
Unfortunately due to Australia Post dealing with huge increases in volume across their parcel delivery sector, and therefore using auxiliary systems, a lot of tracking isn’t updating at all or until it’s about to be delivered. While we do understand that you would like to see how your package is travelling and would like to receive it quickly, this is out of our control and we will do all we can to follow up and trace your order to get to you the soonest possible.
Can I change the details of my order?
Yes at times, but it’s easier if you don’t have to as we are prioritising all orders to be completed faster than our usual timeline so that it can be sent off to you faster.
Please take the time to make sure all your order details are correct.
Is it safe to receive orders?
Yes! Australia Post are doing everything they can to ensure the safety of you and their drivers, including contact-less delivery. For more info click here.
Any other questions?
Contact us, we’re here to help.
Thank you so much Belle Fever for my beautiful necklace! It has been beautifully handcrafted and exactly how I wanted it. I received it in the mail this morning and I'm in love with it.
Belle Fever was amazing and I will be definitely order again!
Thank you 😊
Love the family tree necklace I got. Great quality, would highly recommend
Such amazing jewellery, so happy with the key ring tags
Added the perfect finishing touch to my daughters gift. Beautiful.
I bought 3 necklaces for each of my children’s families, all in different colours, I must say it took my breath away when I opened them, they are absolutely beautiful and perfect in every way. Kudo’s to Belle Fever for offering such a wonderful service and product.
Beautiful little keepsake. After purchasing previous gifts for family finally ordered something for me. Just love them
Beautiful keepsake for myself. Love them to bits.
Love it so much I have had people ask me where I got it from all the time 🥰🥰🥰🥰🥰🥰🥰🥰
Belle Fever are amazing they do amazing engraving disc photo I recommend if you want something special go to Belle Fever
I spent a long time looking for the perfect present, and I couldn’t be happier with it when it arrived! So much detail, perfect in every way!
I have ordered 2 personalised leather bracelets for Xmas gifts, and the care of the team in making and delivering are excellent, I also needed another charm for one of my bracelets and the communication was spot on and I was able to get another charm without any trouble, I will definitely recommend this company and will be ordering again in the future
I bought the "My Tree Bracelet" as a Christmas gift to a friend. The bracelet was at a really good price, provided plenty of personalisation options including metal type and engravings. The checkout system was streamlined, and the customer order email updates always kept me informed of the item's progress. The order arrived in good time, included a free knot bracelet, and my friend was suitably astounded when she opened it.
I've ordered Belle Fever jewellery for three different Christmas gifts now, and they never disappoint.