Tracey L.
FAQs
How is my jewellery packaged?
A Luxury Display Wallet is included. Did you know that a gift isn't really a gift unless you wrap it? Wrapping matters. You've invested your time choosing the perfect piece of jewellery for your friends, family, or loved ones, we have included a luxurious royal purple display wallet to gift your special jewellery.
What payment options do you accept?
We have secure payment options with Shop pay, Mastercard and Visa. We also have buy now pay later payment options through Afterpay, Zip, and Laybuy subject to location availability.
How long does an order take?
We handcraft all our designs and custom make all orders. Most designs take 7 business days to complete, however custom cut designs and one-off design requests can take a little more time. Urgent order requests can also be accommodated upon request.
For more information on production times, please click here
Do you have any warranties and guarantees?
Yes! All orders will always carry a guarantee and warranties. For more information on what guarantees and warranties cover, please see the details below. Regardless of when you place your order, we will always be contactable to assist you with any questions or concerns you might have.
Shipping Information
Shipping costs
❗Free Worldwide Delivery Insurance
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🇦🇺 AUSTRALIA
FREE Shipping for orders $99+
Standard Shipping $9
Express Shipping $12
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🇳🇿 NEW ZEALAND & 🇺🇸 USA
FREE Shipping for orders $99+
Standard Shipping $9
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🇬🇧 UK
FREE Shipping for orders £55+
Standard Shipping £4
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🇨🇦 CANADA
FREE Shipping for orders $99+
Standard Shipping $10
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* ALL OTHER COUNTRIES
Standard Shipping $19
Urgent order requests
If you require your order urgently, depending on the design and how fast you require your order, we always try to accommodate and assist with urgent orders. Contact us here to discuss your requirements.
Production timeline
Our designs are made to order especially for you!
Personalised designs with inscriptions: 7 Business Days
Custom cut designs (Silver): 2-4 Weeks
Custom cut designs (Gold & Rose): 3-5 Weeks
Non personalised designs (Ready Made In Stock): Within 48 Hours
Please note: The above timeline does not include postal or courier delivery times.
Order tracking
We always keep you informed of the progress of your order by sending you updates whenever your order progresses. We can also be contacted at any time if you would like to check in on your order.
Once your order has been sent, your order tracking details will be sent to you through email, sms and, messenger if you have opted in for notifications.
Warranty & Guarantees
100% Love It Guarantee
When you first lay eyes on your personalised custom made jewellery piece, we want you to fall in love with it 100%, so you can be confident when shopping with Belle Fever. If you are not 100% in love with your jewellery, we will work with you to find solutions to find a way to make it a design you love 100%.
365 Day Warranty
From when you design your personalised jewellery piece, until the time you receive it, our service to you does not stop there. We have a 365 day warranty that covers production defects and workmanship.
Free Tender Love & Care Package
The Belle Fever's TLC Package is an addition on top of our 365-Day Warranty and offers you assurance of future protection for your valued purchase for repairs, resetting or cleaning. We give you a free complimentary 6 months cover but you can upgrade to either our 1 year or 3 year package.
Hypoallergenic & Non-Tarnishing Materials
Say goodbye to tarnished silver jewellery with our exclusive Monel Silver formula. It's both anti-tarnish and hypoallergenic. If you have acidic skin but love silver jewellery, then our Monel Silver is exactly what you need. With similar properties to titanium, it's highly durable and contains no nickel or lead so it won't leave your skin aggravated.
What they say about us
"Shoppers ‘obsessed’ with personalised jewellery brand with over 23,000 glowing reviews"
Non-Allergenic & Anti-Tarnishing Materials
Say goodbye to tarnished silver jewellery with our exclusive Monel Silver formula. It's both anti-tarnish and non-allergenic.
A Personal Message From Sarah, Founder.
How Belle Fever Was Born
Growing up in a family with three girls...
It was my dream to have a personalised name necklace.
But when I finally received it from my parents, the sterling silver quickly tarnished and only years later as this happened with every jewellery, I found that it was my acid skin.
It felt unfair, but this drove me to find that solution: Monel Silver.
This eventually started Belle Fever.Something I wish existed for my younger self.
Our Promises
💜 100% Love It Guarantee
When you first lay eyes on your personalised custom made jewellery piece, we want you to fall in love with it 100%, so you can be confident when shopping with Belle Fever. If you are not 100% in love with your jewellery, we will work with you to find solutions to find a way to make it a design you love 100%.
🗓️ 365 Day Warranty
From when you design your personalised jewellery piece, until the time you receive it, our service to you does not stop there. We have a 365 day warranty that covers production defects and workmanship. Please be advised that the warranty will become void if the piece has been subjected to misuse or altered by any other person not a part of the Belle Fever production team.
📦 Free Tender Love & Care Package
The Belle Fever's TLC Package is and addition on top of our 365-Day Warranty and offers you assurance of future protection for your valued purchase. You can arrange a Jewellery Care Package in either a 1 year or 3 year Package, over the complimentary 6 months cover (valid from date your order has been sent). The Belle Fever's TLC Package covers the following maintenance of your purchase:
- Inspection and Cleaning
- Replacing clasps
- Re enameling
- Chain and bracelet repair
- Earring repair
- Tightening stone settings
- Refinishing and polishing
- Resetting stones
- Repairs & Re-conditioning